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Welcome to PEONARA
By accessing or using the PEONARA website (peonara.com), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General
PEONARA offers luxury handcrafted garments designed for the modern woman. By purchasing from our site, you agree to the terms outlined here. We reserve the right to update these terms at any time.

2. Orders & Pre-Orders
All products are subject to availability. Certain items may be offered as pre-orders or made-to-order, requiring additional processing time. Please refer to the product page for estimated delivery times.

3. Payment
All payments are processed securely through our payment partners. Prices are listed in AED unless otherwise indicated. Taxes and shipping fees, if applicable, will be calculated at checkout.

4. Shipping & Delivery
Please refer to our Shipping & Returns page for delivery details, shipping rates, and estimated timelines.

5. Exchanges & Returns
Due to the made-to-order nature of many of our garments, refunds are not available. Exchanges are permitted under our standard exchange policy, and items may only be returned if damaged or faulty. Full details can be found on our Shipping & Returns page.

6. Customs & Duties
For international orders, customs duties, taxes, and import fees are determined by local authorities and are the responsibility of the customer. PEONARA is not responsible for any additional fees incurred upon delivery.

7. Product Information
We make every effort to ensure the accuracy of product descriptions, images, and specifications. However, due to natural variations in handcrafted products and digital display differences, slight variations may occur.

8. Intellectual Property
All content on the PEONARA website, including images, text, logos, and designs, is the intellectual property of PEONARA and may not be used without prior written permission.

9. Liability
PEONARA is not liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of our products.

10. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of UAE courts.

11. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:

Email: hello@peonara.com
Phone/WhatsApp: +971 52 706 3551